Questions, answered

Licensed practices, including medspas, dermatology and plastic surgery practices, wellness clinics and hair restoration clinics. We sell to practices, not to individuals.

There's no online checkout. Register with us, then contact us at any time with what you'd like. We'll confirm the order and payment with you before anything ships.

Open an account on the providers page. Once it's set up, we'll send you pricing for every product in the line.

Frozen products, like Radiance and Flex, travel on dry ice. Shelf-stable products, like Skin Ex, Hair Ex, Copper HA and Air, ship at room temperature. We'll tell you how each item on your order is traveling when we confirm it.

Only for the frozen products. Radiance and Flex stay in the freezer until you need them, then thaw at room temperature. Skin Ex, Hair Ex, Copper HA and Air keep on the shelf.

It's the soft, collagen-rich tissue inside the cord. It's full of collagen, elastin, hyaluronic acid and growth factors. Radiance and Flex are Wharton's jelly, and Flow is the liquid filtered out of it.

Tiny packages that cells release to talk to each other. Each one carries proteins, lipids and RNA together. Our exosome products range from 10 billion per preparation (Renew) up to 180 billion per ml (Drip).

Yes. A favorite combination is Copper HA as the microneedling glide, followed by Skin Ex on the face or Hair Ex on the scalp. Every product page lists the products that go well with it.

Of course. Ask for any product and we'll send the product sheet and handling notes. For Drip, we can also send the published paper.

Happily. Tell us which procedures you run and we'll walk you through where each product fits.

Within one business day. Our hours are Monday to Friday, 9am to 6pm Mountain.

Opening an account is the easiest way to start. The providers page has a short form, and we'll follow up from there. If you just have a question first, the contact form is fine.